FAQ - Frequently Asked Questions

Do you have a refund policy?
Yes! You are satisfied or refunded 14 days after delivery of your item.

What are the shipping times for your products?

We ship from China within 7 days. You can follow the progress of your package from the section of our site "Services" --> "Tracking Parcel"

Do you ship anywhere in the world?

We ship to the European Union, as well as to the UK, Australia, the USA and Japan.

If you are not on this list, please contact us by e-mail: balletyxshop@gmail.com to arrange a specific delivery.

Please note that you are exempt from VAT and pay no surprise customs charges.

For more information, please contact us by email at balletyxshop@gmail.com